At FHuehadeg, we want you to be completely satisfied with your purchase. If you are not satisfied with the product, you have the right to return it in accordance with our return policy.
- Right of Return
You have the right to return and return the product within 7 working days from the date of receipt. - Return Requirements
Return requests must meet the following conditions:
The product must be in its original condition, unused and undamaged.
The product must be in its original packaging and the packaging must be intact.
You must provide a copy of your invoice and the reason for the return.
- How to Return
Please follow the steps below to start the return process:
Notify us of your return intention: Send an email to warehouse.supervisor@fhuehadeg.com and indicate your order number, the product to be returned, and the reason for the return.
Product Packaging: Please ensure that your product is packaged properly to avoid damage during transportation.
Shipping Package: Please use a trackable shipping method and be sure to keep proof of delivery. Unless the product is defective or wrong, the return shipping costs are at your own expense.
Refunds
- Once we receive the returned product and confirm its condition, we will process your refund. The refund will be issued via the original payment method used for your purchase.
- Processing time: Refunds will be processed within 10 business days of receiving the returned product.
- Damaged or wrong product
If you received a damaged or wrong product, please contact us within 48 hours of receipt. In this case, we will cover the return shipping costs and send the correct product to you free of charge. - Non-returnable items
For hygiene reasons, we do not accept returns on opened or used items. Please be sure to inspect the product upon receipt. - Exchanges
We are unable to provide direct exchanges. If you would like a different product, we recommend that you request a return and place a new order. - Contact information
If you have any questions about our return and refund policy, please feel free to contact us: - Email: warehouse.supervisor@fhuehadeg.com
Thank you for your understanding and support. Looking forward to visiting FHuehadeg again soon!